Billing & Payments

Frequently asked questions about billing at Kamatera, the cloud infrastructure provider trusted by developers and IT professionals all around the world.

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What is Unmetered Hosting and How Does Pricing Work?

Our unmetered hosting service offers a 5000Mb package, which is the most popular choice among our clients. With unmetered hosting, there is no speed limit, and you can enjoy unlimited data traffic up to 5000gb per month. If you happen to exceed this limit, you will only be charged for the additional data used.

It’s worth noting that approximately 90% of our clients don’t exceed 2000gb per month, ensuring they stay well within the included data allowance. Additionally, when your incoming traffic exceeds 33% of the overall traffic, you’ll be billed for the entire traffic. This 33% threshold is calculated based on a ratio of 2 times Transmit ‎compared to Receive‏ ‏(a ratio of 2/1).

 

 

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Which CPU types are offered by Kamatera?

Kamatera offers state-of-the-art Intel Xeon Platinum/Ice Lake, 2.6GHz+ processors, and lets you choose the type of CPU that will fit your unique cloud server requirements.

We offer 4 server CPU types from which to choose:

Type A – Availability: Server CPUs are assigned to a non-dedicated physical CPU thread with no resources guaranteed.

Server configuration is available from 1 vCPU up to 32 vCPUs per server and from 1GB RAM up to 128GB RAM per server. This is ideal for a variety of general-purpose applications like micro-services, small to medium applications, development environments, container services, or any server use that does not require guaranteed CPU resources.

Pricing starts at $0.00054/hour or $4/month.

 

Type B – General Purpose: Server CPUs are assigned to a dedicated physical CPU Thread with reserved resources guaranteed.

Server configuration is available from 1 vCPU up to 128 vCPUs per server and from 1GB RAM up to 512GB RAM per server. This is typically recommended for all general-purpose scenarios of production-use such as application servers, web servers, database servers, container nodes, storage servers, HPC, etc.

Pricing starts at $0.0123/hour or $9/month.

 

Type T – Burstable: Server CPUs are assigned to a dedicated physical CPU thread with reserved resources guaranteed.

Exceeding an average CPU usage of 10% will be extra charged for CPU usage consumption.

Server configuration is available from 1 vCPU up to 128 vCPUs per server and from 1GB RAM up to 512GB RAM per server. This CPU type is recommended for general-purpose scenarios of production-use such as application servers, remote desktop servers, web servers, storage servers, etc. AND when CPU usage requirements are burstable during a small period of the time used.

Pricing starts at $0.0123/hour + $0.041/hour/CPU (Charged only if exceeding an average of 10% of CPU Usage)

Calculation example:

Server configuration of 8 vCPUs, 8GB RAM, and 50GB of storage will cost $0.0931/hour ($68 for 730 hours) when powered on and $0.0102/hour ($7.50 for 730 hours) when powered off.

If the server is powered on for the whole month (730 hours), and the average CPU Usage of 730 hours is 7%, the server will cost $0.0931 x 730 hours = $67.96.

If the server is powered on for the whole month (730 hours), and the average CPU Usage of 730 hours is 20%, the server will cost $0.0931 x 730 hours + $0.041 x 730 hours x 8 vCPUs x 0.10 percent = $67.963 + $23.944 = $91.91.

 

Type D – Dedicated: Server CPUs are assigned to a dedicated physical CPU Core (2 threads) with reserved resources guaranteed.

Server configuration is available from 1 vCPU up to 32 vCPUs per server and from 1GB RAM up to 512GB RAM per server.

This can be used for all general-purpose scenarios of production-use such as application servers, web servers, database servers, container nodes, storage servers, HPC, etc.

Pricing starts at as low as $0.026/hour or $19/month.

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Why was I charged after I terminated my services?

The billing cycle starts on the 1st of the month. If you cancel a monthly server after the 1st of the month, you will still be charged for the full month’s services.

Therefore, it’s important to always terminate a server before the 1st of the month.

If you have an hourly server, once it is terminated you will no longer be charged for the usage of that server.

However, since hourly servers are post-billed, you will receive the invoice the month after you terminate the server for your usage during the prior month.

 

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Why was I charged during my 30-day free-trial period?

The 30-day free trial includes 1 server with a configuration worth up to $100 and 1000 GB of traffic.

If you exceed the above limitations, the system prorates the cost of the overage and automatically charges your credit card.

The payment creates a credit on the account that will be applied to your future invoice.

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Can I choose my billing date?

Our system is not designed for individual billing dates for each customer.

Once invoices are generated and sent out via email, the payment is processed within 2 business days.

 

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Why was there a small charge on my credit card?

Upon signing up, a $2 charge is initiated to verify the validity of your credit card. This charge will be promptly voided within one business day. The purpose is to confirm the authenticity of your payment method.

If you update your payment details after your initial signup, there will be an automatic charge of up to $25.00. This charge will be credited to your future payments. If the charge fails, your account will be suspended.

 

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What is the manual verification process?

As a quick verification step, we kindly request a brief 2-second video of you holding your ID, which will allow us to confirm that the credit card used to create the account belongs to you.

Please note that we will never ask for your full credit card number or CVV when requesting a copy of your card.

We only require the first and last four digits, your name, and the expiration date.

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How do I update my account with a new credit card?

You can update your credit card by logging into the Management Console->Billing->Billing Profile.

how-do-i-update-my-account-with-a-new-credit-card

If you have a balance, please be advised that the system will try and process the charge immediately or during the next business day. If the charge fails, your account will be suspended. There may be an automatic charge of up to $25.00. This charge will be credited to your future payments.

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Why is my account suspended?

Your account may be suspended for one of two reasons:

  1. Your credit card payment failed. If this happens, please update your account with new credit card details.
  2. We suspect fraudulent activity on your account. If this happens, you will receive and an email requesting documents for verification purposes.

 

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Can I change the information on my invoice?

Some information can be changed, including but not limited to your email, name, address, and company name.

We are happy to make this change for you. Please email all requests for changes to support@kamatera.com.

 

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How does billing work?

Monthly Servers:

First Month:
We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month in addition to the entire month of May.

Month 2+:

You will be billed in the current month for the full amount of the server. If you create a server or upgrade your current server after the 1st of the month, you will receive a prorated bill for those additions the following month. If you cancel a server after the 1st of the month, you will still be charged for the full month’s services.

Hourly Servers:

First Month:

We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month.

Month 2+:

Hourly servers are post-billed. Invoices are generated each month for the previous month’s usage.

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Which payment methods do you accept?

Our system only accepts credit/debit cards issued by your local bank branch with a cardholder’s name.

We do not accept virtual, prepaid, or electronic cards.

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