Account Verification & Security
8 Guides
Can legitimate accounts be locked by mistake?
Yes, it occasionally happens that a legitimate account is locked, and we sincerely apologize for the inconvenience. Our automated security…
How long does the document verification process take?
Most verification requests are reviewed within 1–2 business days from when we receive your documents. You will be notified by…
How will I know that you received my documents?
Once your documents are received, you will get an automatic confirmation email. If you do not receive a confirmation, it…
How do I know my documents are safe?
Your documents are handled in accordance with strict privacy and security standards. They are stored securely, reviewed only by authorized…
Why do you need both my ID and credit card?
This dual process is strictly for your security. We ask for both your ID and credit card information as part…
What documents are required for verification?
To ensure the highest level of security and protect your account from unauthorized access, Kamatera may require identity verification. This…
How do I unlock my account?
To restore access, you will be asked to verify your identity. This confirms your ownership and prevents unauthorized access to…
Why was my account locked?
We will lock a customer's account if we detect unusual or suspicious activity. We do this immediately to protect your…














