Account Verification & Security

12 Guides

What if I signed up but I’m not ready to start my free trial yet?

There is no rush. Your 30-day Free Trial does not begin the moment you sign up; it only starts once…

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How do I complete my account activation?

Activating your account is simple: Log into the Kamatera Management Console at the URL https://console.kamatera.com/login/ Navigate to Billing > Billing…

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Can I sign up for the Free Trial without a credit card?

In order to activate your your free trial, you must enter a credit credit. The card will not be charged…

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Why is my credit/debit card being declined when I try to sign up?

If you receive a "We couldn't verify your account" error or a general decline message, it is often due to…

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Can legitimate accounts be locked by mistake?

Yes, it occasionally happens that a legitimate account is locked, and we sincerely apologize for the inconvenience. Our automated security…

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How long does the document verification process take?

Most verification requests are reviewed within 1–2 business days from when we receive your documents. You will be notified by…

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How will I know that you received my documents?

Once your documents are received, you will get an automatic confirmation email. If you do not receive a confirmation, it…

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How do I know my documents are safe?

Your documents are handled in accordance with strict privacy and security standards. They are stored securely, reviewed only by authorized…

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Why do you need both my ID and credit card?

This dual process is strictly for your security. We ask for both your ID and credit card information as part…

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What documents are required for verification?

To ensure the highest level of security and protect your account from unauthorized access, Kamatera may require identity verification. This…

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How do I unlock my account?

To restore access, you will be asked to verify your identity. This confirms your ownership and prevents unauthorized access to…

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Why was my account locked?

We will lock a customer's account if we detect unusual or suspicious activity. We do this immediately to protect your…

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