Support

Service Support Levels

Kamatera provides a Managed Cloud Service, which provides system owners with an expert cloud administrator who monitors and manages their servers.  An important component of managed services is our exceptional level of support, and is reflected in the package that you choose. 

The dedication of our customer service team and round-the-clock availability is equally resolute, no matter which managed service level you have chosen.

The table below allows you compare the level of support provided with the various managed service packages.

 

 

Managed Services Plan

Support Included

BasicAdvancedEnterprise
24/7/365YesYesYes
Answer time4 hours1 hour1 hour
Cloud server status issuesYesYes Yes
Basic cloud service problems
(SMTP, FTP failures, etc)
YesYesYes
Operating System issuesNoYes Yes
cPanel / WHM and Plesk issuesNoYesYes
Database problemsNoYesYes

Advice regarding implementation
e.g. database connection strings, email client setup etc

NoNoYes

Application Assistance
e.g. Microsoft Managed Service, Exchange, Apache, Tomcat

NoNoYes

 


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