Service Support Levels
Kamatera provides a Managed Cloud Service, which provides system owners with an expert cloud administrator who monitors and manages their servers. An important component of managed services is our exceptional level of support, and is reflected in the package that you choose.
The dedication of our customer service team and round-the-clock availability is equally resolute, no matter which managed service level you have chosen.
The table below allows you compare the level of support provided with the various managed service packages.
Managed Services Plan
|Answer time||4 hours||1 hour||1 hour|
|Cloud server status issues||Yes||Yes||Yes|
|Basic cloud service problems|
(SMTP, FTP failures, etc)
|Operating System issues||No||Yes||Yes|
|cPanel / WHM and Plesk issues||No||Yes||Yes|
Advice regarding implementation