Managed Cloud Services

Comparison of Plans

Support24/7 by Phone or Email24/7 by Phone or Email
InstallationOS related, domain related 
ConfigurationOS, web server setup 
Operation and MonitoringOS and web serverOS, web server, critical site pages, applications and services
TroubleshootingAction initiated within 2 hoursAction initiated within 5 minutes
UpdatesOS, security and web server updates by requestAutomatic OS, security and web server updates
MaintenanceNoneweekly review of disk space usage, clearing of logs
BackupsBackup and restore on-demand or scheduledBackup and restore on-demand or scheduled, manual validity checking
DNS UpdatesNoneAll changes on request
Apache Updates and ConfigurationMajor updates only, no configuration changes2 configuration changes a month
Database SupportNoneProvided on request
Development EnvironmentNoneInstallation and upgrades of server side developer tools such as AJAX frameworks, J2EE, .NET, SVN